SDT
An open collection of tools and tutorials for tackling complex service design challenges, with resources for various design stages and stakeholder engagement.
Overview
What is SDT?
Service Design Tools (SDT) is an open platform offering a curated set of tools, tutorials, and case studies to help designers and teams address complex service design problems. It provides resources for different stages of the design process, such as concept validation, journey mapping, and stakeholder collaboration.
What is SDT used for?

Top Features
- Open collection of design tools
- Tutorials for service design challenges
- Case studies from real-world applications
- Enhanced tools for advanced scenarios
- Resources for stakeholder engagement
How to use SDT?
Explore tools and tutorials based on design stages (When), stakeholder engagement (Who), service aspects (What), and representation types (How). Use enhanced tools like AI Landscape or System Scenario for advanced applications, and contribute case studies to grow the collection.
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Pros & Cons
Pros
- Free and open access
- Comprehensive resource for service design
- Practical case studies and examples
- Supports various design stages
Cons
- Limited to web platform
- May require design expertise for full use
Use Cases
- Service concept validation in healthcare projects
- Journey mapping for global corporations
- Stakeholder collaboration in design processes
- Educational resource for design students
SDT Pricing
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