数阔-云听CEM

Overview

What is 数阔-云听CEM?

Shukuo Yunting CEM customer experience management platform collects and analyzes omni-channel customer feedback data of this product and competing products to guide business decisions and help the brand continue to grow. Shukuo Cloud Listening CEM, developed by Shenzhen Shukuo Information Technology Co., Ltd., is a customer experience management platform that helps brands collect and analyze market feedback to gain insight into consumer needs, discover innovation opportunities, analyze differences between competing products, improve customer service satisfaction, and improve brand reputation. By aggregating all platforms such as Tmall, JD.com, Weibo, and Xiaohongshu for this product and competing products, as well as all-channel consumer feedback data such as internal customer service conversations and questionnaires, we use big data and self-developed deep learning-based NLP natural language processing technology to efficiently extract consumer emotions and typical opinions; help brands discover problems and opportunities for products or services, and guide product, operations, marketing, customer service and other departments to take specific actions, thereby improving customer experience, winning consumer loyalty, and bringing continuous growth to the brand!