Retently
Retently is a customer feedback platform for ecommerce and B2B businesses to capture insights across the customer journey, with integrations like Shopify and Salesforce.
Score
50
User Rating
1.0
Free/Trial Support
Supported
Starting Price
--
Last Updated
Aug 04, 2026
Overview
What is Retently?
Retently is a customer feedback and survey platform designed to help businesses measure and improve customer experience. It focuses on metrics like Net Promoter Score (NPS) and CSAT, offering integrations with tools such as Shopify, Salesforce, and Slack to gather feedback at key touchpoints.
What is Retently used for?
User Groups
Top Features
- NPS and CSAT surveys
- Integration with ecommerce and CRM tools
- Automated feedback triggers
- Real-time notifications
- Industry benchmarking
How to use Retently?
Sign up for a free trial, set up surveys triggered by events like order fulfillment or support ticket closures, integrate with your existing platforms, and analyze feedback to enhance customer loyalty and drive growth.
Alternative Tools
No alternative tools found
Pros & Cons
Pros
- Easy integration with popular platforms
- Actionable insights for customer experience
- Supports both ecommerce and B2B use cases
- Free trial available
Cons
- May require setup for complex workflows
- Pricing not detailed on page
Use Cases
- Ecommerce brands tracking post-purchase feedback
- B2B companies improving client relationships
- Businesses benchmarking NPS against industry standards
Retently Pricing
Free PlanSubscription Plan
No detailed pricing information available
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