Promoter.io
Retently is a customer feedback platform that helps brands collect and act on NPS, CSAT, and CES surveys across the customer journey with AI-powered insights and automated workflows.
Score
30
User Rating
3.0
Free/Trial Support
Supported
Starting Price
--
Last Updated
Apr 24, 2026
Overview
What is Promoter.io?
Retently is a customer experience (CX) platform designed for ecommerce and B2B businesses to gather feedback through omnichannel surveys (email, SMS, in-app) and turn insights into actionable decisions using AI analysis and integration with tools like Shopify, Salesforce, and more.
What is Promoter.io used for?
User Groups
Top Features
- Omnichannel surveys (NPS, CSAT, CES)
- AI-powered insights
- Automated actions and workflows
- Journey tracking across touchpoints
- Native integrations with 20+ tools
- Close-the-loop response automation
How to use Promoter.io?
Sign up for a free trial, set up surveys via email, SMS, or in-app triggers at key customer touchpoints, integrate with existing platforms (e.g., Shopify, Gorgias, Salesforce), use AI to analyze feedback, and automate actions like routing responses or alerting teams based on sentiment.
Alternative Tools
No alternative tools found
Pros & Cons
Pros
- Comprehensive integration options
- AI-driven analysis for actionable insights
- Automated feedback collection and response
- Tailored for both ecommerce and B2B use cases
- Free trial available
Cons
- Primarily cloud-based, no self-hosted option
- May require setup time for integrations
- Pricing not detailed on page
Use Cases
- Ecommerce brands tracking post-purchase satisfaction
- B2B companies improving client relationships through lifecycle feedback
- Businesses automating survey triggers after support interactions
Promoter.io Pricing
Free PlanSubscription Plan
No detailed pricing information available
User Reviews
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