Delighted
Delighted helps brands measure customer and employee experience with survey templates like NPS, CSAT, and AI enhancements.
Score
50
User Rating
1.0
Free/Trial Support
Not Supported
Starting Price
--
Last Updated
Oct 24, 2026
Overview
What is Delighted?
Delighted is a customer experience platform that provides survey templates, including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Employee NPS, to help businesses gather feedback and improve their services.
What is Delighted used for?
Tags
Top Features
- Survey templates (NPS, CSAT, etc.)
- AI enhancements for analysis
- REST API integration
- Customer journey mapping
How to use Delighted?
Sign up, choose survey templates, integrate via REST API or existing tech stack, and use AI enhancements to analyze feedback and map customer journeys.
Alternative Tools
No alternative tools found
Pros & Cons
Pros
- Wide range of survey options
- AI-powered insights
- Easy integration with existing tools
Cons
- May require setup for advanced features
Use Cases
- Measuring customer satisfaction in ecommerce
- Tracking employee feedback in HR
- Improving product-market fit in tech
Delighted Pricing
Subscription Plan
No detailed pricing information available
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