Balto

Balto AI is a Contact Center AI software designed to help solve customer problems faster. It offers features like agent guidance, automated QA, business insights, coaching, call summarization, and more. Balto AI integrates with various CRMs and phone systems to provide seamless access to customer data and enhance call management. It assists agents by providing dynamic prompts, compliance checklists, and coaching alerts during customer interactions, ensuring they adhere to scripts and handle objections efficiently.

Balto AI integrates with your existing CCaaS platform. It provides real-time guidance to agents during calls, automates quality assurance, and offers insights to supervisors. The platform can be customized to fit specific business needs, tailoring prompts, checklists, and alerts to specific requirements.