Best 20 AI Customer Service tools in 2026

AI Customer Service refers to the use of artificial intelligence technologies to enhance, automate, or facilitate customer interactions and support. It involves implementing AI-powered tools such as chatbots, virtual assistants, and automated response systems to provide efficient, responsive, and personalized service to customers, improving their overall experience. AI Customer Service can operate 24/7, handle multiple inquiries simultaneously, and learn from interactions to improve over time, making it a valuable asset for businesses looking to streamline their customer support processes.