Promoter.io
Retently is a customer feedback platform that helps brands collect and act on NPS, CSAT, and CES surveys across the customer journey with AI-powered insights and automated workflows.
Pontuação
30
Avaliação do Usuário
3.0
Suporte Gratuito/Teste
Suportado
Preço Inicial
--
Última Atualização
abr 24, 2026
Visão geral
O que é Promoter.io?
Retently is a customer experience (CX) platform designed for ecommerce and B2B businesses to gather feedback through omnichannel surveys (email, SMS, in-app) and turn insights into actionable decisions using AI analysis and integration with tools like Shopify, Salesforce, and more.
Para que serve o Promoter.io?
Grupos de Usuários
Principais Recursos
- Omnichannel surveys (NPS, CSAT, CES)
- AI-powered insights
- Automated actions and workflows
- Journey tracking across touchpoints
- Native integrations with 20+ tools
- Close-the-loop response automation
Como usar Promoter.io?
Sign up for a free trial, set up surveys via email, SMS, or in-app triggers at key customer touchpoints, integrate with existing platforms (e.g., Shopify, Gorgias, Salesforce), use AI to analyze feedback, and automate actions like routing responses or alerting teams based on sentiment.
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Prós & Contras
Prós
- Comprehensive integration options
- AI-driven analysis for actionable insights
- Automated feedback collection and response
- Tailored for both ecommerce and B2B use cases
- Free trial available
Contras
- Primarily cloud-based, no self-hosted option
- May require setup time for integrations
- Pricing not detailed on page
Casos de Uso
- Ecommerce brands tracking post-purchase satisfaction
- B2B companies improving client relationships through lifecycle feedback
- Businesses automating survey triggers after support interactions
Preços do Promoter.io
Plano GratuitoPlano de Assinatura
Nenhuma informação detalhada de preços disponível
Avaliações de Usuários
3.0
de 5
3.0
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