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inmoment

A modern CX platform combining data, AI, and human expertise to capture, analyze, and act on customer feedback across industries.

Score

50

User Rating

1.0

Free/Trial Support

Not Supported

Starting Price

--

Last Updated

Apr 24, 2026

Overview

What is inmoment?

InMoment is a customer experience (CX) solution that integrates data, technology, and human expertise to help businesses collect feedback, analyze insights, and improve customer and employee experiences through AI-powered tools like text analytics and conversational intelligence.

What is inmoment used for?

inmoment cover

Top Features

AI-powered text analytics
Omni-channel feedback collection
Reputation management
Conversational intelligence
Employee experience tracking
Market research integration
Data management and security

How to use inmoment?

Use InMoment by deploying its cloud-based platform to capture feedback from multiple channels, analyze data with AI for insights, and take informed actions to enhance customer satisfaction and business growth across various teams and industries.

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Pros & Cons

Pros

Comprehensive CX management
AI-driven insights reduce manual work
Trusted by global brands
Fast ROI and high revenue growth potential
Scalable and secure cloud platform

Cons

Primarily for mid-market and enterprise users
May require training for full utilization

Who Uses inmoment

Top industries

Based on 833 reviews

Retail

Retail
Financial Services
Food Services
Healthcare
Travel Hospitality
Automotive
B2b
Insurance
Telecommunications
Utilities

Top user groups

Based on 833 reviews

Cx Leaders

Cx Leaders
Contact Centre Leaders
Insights Leaders
Marketing Leaders
Digital Leaders
Area Managers

Frequency of use

Based on 833 reviews

Use this tool Daily 44%

44%

Daily44%
Weekly38%
Monthly18%

Top roles

Based on 833 reviews

Manager
100%
Marketer
77%
Operations
64%
Researcher
51%
Sales
28%

Company size

Based on 833 reviews

Use Cases

Retail customer feedback analysis
Financial services reputation management
Healthcare patient experience improvement
Contact center agent performance enhancement

inmoment Pricing

Subscription Plan

No detailed pricing information available

User Reviews

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