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getfeedback

A CX platform that turns feedback into customer insights, with digital and direct survey tools, AI analysis, and integrations.

Score

50

User Rating

1.0

Free/Trial Support

Not Supported

Starting Price

--

Last Updated

Apr 23, 2026

Overview

What is getfeedback?

GetFeedback is a customer experience (CX) platform that helps businesses collect and analyze feedback through digital and direct surveys to improve customer ratings and drive value.

What is getfeedback used for?

getfeedback cover

Top Features

Digital feedback optimization
Direct survey capture
AI analysis suite
200+ integrations
Customizable dashboards

How to use getfeedback?

Use website or app surveys to capture feedback, send personalized surveys via multiple channels, analyze data with AI tools, and integrate with existing tech stacks like Salesforce.

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Pros & Cons

Pros

End-to-end feedback management
Powerful customization options
Extensive integration support
Expert training and transition services

Cons

Transition required to SurveyMonkey Enterprise for some features
GetFeedback Direct platform closing in 2026

Who Uses getfeedback

Top industries

Based on 576 reviews

Marketing

Marketing
Sales
Consulting

Top user groups

Based on 576 reviews

Customer Service

Customer Service
Data Driven Teams
Cross Functional Teams

Frequency of use

Based on 576 reviews

Use this tool Daily 57%

57%

Daily57%
Weekly33%
Monthly10%

Top roles

Based on 576 reviews

Manager
93%
Operations
84%
Marketer
63%
Researcher
51%

Company size

Based on 576 reviews

Use Cases

Optimizing digital user experiences
Capturing relational feedback across customer journey
Analyzing customer insights for business decisions

getfeedback Pricing

Subscription Plan

No detailed pricing information available

User Reviews

1.0

out of 5

1.0

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