Best 20 AI CRM tools in 2026

AI CRM (Artificial Intelligence Customer Relationship Management) refers to the integration of artificial intelligence technologies into the CRM software systems. AI CRM enhances the traditional capabilities of CRM by automating routine tasks, providing insights through data analysis, and facilitating personalized customer interactions. This technology helps businesses manage customer relationships more effectively by predicting customer behavior, automating communication, and analyzing customer data to identify trends and opportunities.